Job Information
Branch Manager
Sandra Zone , 11 Days Ago Job reference: (721)
Job Type: Full-Time
Job Salary Range: $ - Per Month
Job Category: Strategic Management / General Management
Sub Category:
Job Shift: Morning
Posted: 18-11-2020
Admin Notes: 0
Minimum Education: University
Degree Title:
Minimum Experience: 3 Years
Age: -
Work Permit:
Required Travel:
Job Status
Job Status: Sourcing
Start Publishing: 18-11-2020
No of Jobs: 0
Stop Publishing: 18-12-2020
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Reporting to the Operations Executive, the successful candidate will be responsible for the following: 

  • Nurturing, guiding and assisting all employees where required, in order to maximise productivity, and establish a culture that inspires employees to give of their best at all times.
  • Ensuring maximum customer satisfaction through fast, friendly and effective customer service
  • Identifying new markets, making sales plans for existing markets for the branch
  • Coordinating the placement of human capital resources for the execution of the Company’s operational plan for the branch.
  • Coordinating the development of a Service charter between the Companies and the client, as well as service providers.
  • Making recommendations using gathered market information
  • Assisting CRM in implementing their programmes as per set annual calendar for the branch.
  • Monitoring client servicing and takes corrective action to amend complaints of clients in liaison with CRM.
  • Coordinating the negotiating of terms of agreement e.g. waivers, rates and benefits.
  • Ensuring and monitoring employee performance, the performance appraisals as per the Company standards and procedures.
  • This position is responsible for the servicing and implementing the company’s strategy in the Western region

The ideal candidate must possess the following:  

  • Degree in Sales & Marketing, IMM, Business Administration or a related qualification
  • Master degree is an added advantage.
  • 4 years’ experience at supervisory level in an insurance related environment is preferable.
  • Customer service orientated.
  • Provide effective and efficient administration


Prefered Skills

·         Must be proficient in the three main languages (English, Shona and Ndebele)

·         Must possess exceptional people and negotiation skills for interactions with different stakeholders

·         Work with minimal supervision

·         Strong business acumen with sound commercial judgement

·         Able to handle multiple tasks and maintain control and order over same.

·         Effective communication and customer services skills

·         Customer service orientated.

·         Provide effective and efficient administration


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