Job Information
Help Desk Officer
Paidamoyo Zone , 1090 Days Ago Job reference: (368)
Overview
Job Type: Full-Time
Duration:
Job Salary Range: $ 500 - 1000 Per Month
Department:
Job Category: Information Technology
Sub Category:
Job Shift: 8 AM to 5PM
Posted: 26-09-2018
Zipcode:
Admin Notes: 
Requirements
Minimum Education: University
Degree Title: BS in Computer Science or equivalent
Minimum Experience: 3 Years
Age: 25 Years - 40 Years
Work Permit:
Required Travel:
Job Status
Job Status: Sourcing
Start Publishing: 26-09-2018
No of Jobs: 1
Stop Publishing: 26-10-2021
Location
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Location
Description

Responding to queries via chat, email, or phone

Training other staff members on troubleshooting and diagnosing problems

Writing, editing, and revising training manuals for new and updated software and hardware

Providing technical assistance for questions and problems

Resolving problems with networks and other computer systems

Diagnosing system errors and other issues

Following up with customers to ensure full resolution of issues

Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods

Running reports to analyse common complaints and problems

Installing or changing software to fix issues

Remotely accessing hardware or software for clients to make changes and fix problems

 

Agreement
Qualifications
Prefered Skills

Strong Computer Skills

Ability to Troubleshoot and Diagnose Problems,

Experience with Network Repairs and Analysis,  

Good Customer Service Skills, 

Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience, 

Writing and Editing Skills to aid in writing and updating manuals

 

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