Call Centre Agent

June 7, 2022
Application deadline closed.

Job Description

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
•Manage large amounts of inbound and outbound calls in a timely manner
•Seize opportunities to upsell products when they arise
•Build sustainable relationships and engage customers by taking the extra mile
•Keep records of all conversations in our call centre database in a comprehensible way
• Acknowledging and resolving customer complaints.
• Knowing the products inside and out in order to answer questions and provide information on various products offered.
• Processing forms, applications, and requests.
• Data capturing.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Producing well-articulated reports and updates for smooth workflow.
• Ensure customer satisfaction and provide professional customer support.

Hiring Stage
Sourcing
Job Qualifications

Bachelor`s degree

Job Skills
  • Previous experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively