elsonmotsi

Led a high-performing team to upgrade telecommunications infrastructure, enhancing overall performance and reliability. Led IT infrastructure upgrades, improving performance and network reliability Managed and troubleshot LAN, WAN, Wi-Fi, and VoIP systems Successfully executed software upgrade projects, consistently delivering results on time while adhering to quality standards. Provided exceptional technical support, adeptly resolving customer inquiries and issues to enhance customer satisfaction. Configured cutting-edge GPON fiber optics, VSAT, and network security protocols, ensuring robust and secure connectivity. Implement security protocols, including firewall configurations and endpoint protection. Coordinate and report on daily /weekly /monthly activities and reviews as required with a focus on critically filtering and prioritizing key QCKPI’s Implemented and maintained wireless access points, LTE routers, and VoIP systems to deliver seamless connectivity. Developed and managed robust wireless network security protocols to safeguard against unauthorized access, including encryption and access control mechanisms.

Delivered rapid and effective technical solutions, ensuring optimal resolution of software and hardware issues for clients. Engaged in ongoing training to continuously enhance technical expertise and elevate customer service excellence. Provided outstanding support via live chat, email, and ticketing systems, including Office 365 and ServiceNow. Assisted in VoIP setup, network troubleshooting, and remote support Keep accurate records of customer interactions, transactions, comments, and complaints, including following up on clients to ensure their technical issues have been resolved and their satisfaction is met. Expertly diagnosed and resolved hardware/software issues within IT and telecommunications systems. Collaborated closely with product development teams to improve service offerings based on valuable client feedback. Maintained precise records of customer interactions and executed proactive follow-ups to ensure client satisfaction Ensured customer satisfaction through follow-ups and proactive issue resolution

Spearheaded network management and fault resolution initiatives, significantly enhancing system reliability. Executed comprehensive testing and development of disaster recovery plans, ensuring seamless operational continuity Utilized Active Directory for robust user authentication, account management, and compliance with IT security policies. Deployed, Configured and maintained Cisco routers, switches, and firewalls. Reviewed service order requirements with customers, assessing their telecommunication needs and recommending value-added services. Collaborated effectively with NOC and SOC departments to streamline operational efficiency Coordinated and reported on daily, weekly, and monthly activities, focusing on filtering and prioritizing key QCKPI’s in Network Monitoring. Managed ticketing systems to ensure efficient fault tracking and resolution. Performed disaster recovery testing and backup management. Managed network faults, ensuring system reliability and optimal uptime

Successfully installed and maintained cutting-edge telecommunication services such as GPON and ADSL, ensuring optimal performance Expertly troubleshot complex technical issues, enhancing service reliability. Conducted fiber splicing and microwave link installations. Conducted high-level Microwave Radio links and VSAT installations, showcasing technical expertise. Collaborated effectively with NOC and SOC departments to enhance service delivery. Configured and linked access devices to aggregation devices and core devices, optimizing network efficiency. Oversaw new and existing equipment, hardware, and software upgrades to maintain system integrity. Engaged with project managers and team members to provide detailed project reports and milestones. Assisted in configuring core networking devices for optimal performance. Installed and maintained broadband networks (GPON, ADSL, VSAT)