Miriam P Makoni
About Candidate
Location
Education
B
BCom Honors Degree in Banking
2012
National University of Science and Technology (NUST)
D
Diploma in Banking
2022
IOBZ
D
Diploma in Accounting
2025
Association of Chartered Certified Accountants (ACCA)
Work & Experience
C
Customer Service Consultant
January 2018 - November 2022
Nedbank Bank Limited
-• Handling customer complaints and responding to customer inquiries. • Identify and escalate customer service issues, outbound sales campaigns, cross selling, upselling. • Technical support of the bank’s digital services. • Driving technology adoption and offering online training to clients • Ensuring digital platforms’ security, monitoring fraud, and maintaining them in compliance with RBZ regulations.
