Ancelem Nyazuwa

• Website Designing • Social Media Management • End User Training • IT Support

• Deploying, installing, and configuring IT hardware in various organizations. • Monitoring and maintaining various client websites and domains. • Installing and upgrading anti-virus software to ensure security at the user level. • Implementing security protocols and procedures to prevent potential threats. • Printer and computer hardware technical repairs. • Network Administration and Configuration. • Providing support to users and being the first point of contact for error reporting • Help desk support.

• Tracking assets using GSM, GPRS, GPS and Satellite Technologies • Identifying risks, opportunities, faults, and areas for development within the company's IT framework. • Setting up and configuration of routes, emergence alerts and notifications in case of off-routes and security violation. • Control-room surveillance using web-based applications namely Globaltrack and Mix-telematics. • Repairing of telematics on-board computers, mix vision and GT Duo 950. • Installation, configuration, and maintenance of user support systems. • Creating and analyzing distance and movement reports using power bi and Microsoft Excel. • Managing master data for exception reports, including creation, updates, and deletion • Maintenance and updating of relational database of assets, goods, and drivers. • Assessing tests and implementing new upgraded software and assisting with strategic decisions on new systems. • Eyes On Screen: live and historical monitoring movement of assets and goods on Global Track Map and Google Earth.

• Upgrading, installing, and configuring new hardware and software • Advising management on procurement of ICT products. • Establishing networking environment by designing system configuration (VLANs) and undertaking system installation. • Providing training and support services to end users. • Enforcing the company’s ICT policy • Controlling user accounts and email configurations under Microsoft 365. • Creating and managing user accounts on SAGE accounting system & Belina payroll system. • CCTV (Dahua) monitoring and configuration. • Maintaining Windows Server hardware and addressing technical problems. • Maintaining disaster recovery system to guarantee recovery of data using Synology Assistant. • Sophos Firewall configuration and administration. • Keeping up to date with advancements and best practices in IT administration.