Tafadzwa Chirwa
About Candidate
A digital native, certified Business Intelligence and Data Analyst and an associate of The Chartered Institute of Marketing. Passionate about promoting a culture of innovation and collaboration in data ecosystems to support data-driven decision making
Location
Education
Work & Experience
● Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing optimizing strategies ● Gathering and defining user requirements to inform enhancements and new product developments. ● Leading and managing deliverables and aligning expectations with business leads and stakeholders ● Analyzing and interpreting data trends to provide insights that facilitate data driven decisions. ● Coordinating in country projects
• Collaborating with cross-functional teams to test and endorse a new subscriber management system, ensuring that it meets the requirements of the business and end-users. • Conducting functional, integration, and regression testing to identify defects and ensure that they were resolved before the system went live. • Developing test plans, test cases, and test scripts to ensure comprehensive testing coverage. • Communicating testing results and defects to the development team and worked with them to resolve issues.
• Handling customer enquiries, queries, complaints, offering technical advice and product support
• Undertaking mystery customer evaluations
