Tulani Mamutse

December 24, 1997

About Candidate

I have a bachelor’s degree in Business Management and Entrepreneurship obtained from Chinhoyi University Of Technology ,as well as a Master’s degree in Strategic Management and Corporate Governance obtained from Midlands State University. I also have 3 years professional experience in banking sector where am basically I have worked with different cliental , where I have developed a high level of proficiency in most aspects of management accounting, financial analysis, procurement and budgeting.

As a Customer Service Officer at NMB BANK Zimbabwe, I assist in account opening, handling customer queries, cashiering, ATM reconciliation. I am responsible in making sure that the customer receives a world class customer experience when they enter the banking hall. This experience has been invaluable in allowing me to develop my managing expertise which I believe will make me an excellent fit for this position.

I pride myself on my highly developed communication skills and ability to build effective relationships across the business. I have a strong ability to lead teams as well as highly developed skills in detailed analysis and problem-solving, and I am keen to make the most of these abilities in any banking managing role.

Location

Education

M
MASTERS IN STRATEGIC MANAGEMENT AND CORPORATE GOVENANCE Current
MIDLANDS STATES UNIVERSITY

Strategic Planning Strategic Marketing Financial Accounting Research and Findings Corporate Strategy Management. Data Analysis Corporate Governance Management

B
BACHELOR HONORS DEGREE IN BUSINESS MANAGEMENT AND ENTREPRENEURSHIP 2017-2020
CHINHOYI UNIVERSITY OF TECHNOLOGY

Data Analysis Risk Management International Marketing Planning and Development Creative Problem Solving Ethics Development

H
HIGH SCHOOL 2015-2016
LIGHTHOUSE INSTITUTE

Mathematics Economics Business Studies

S
SECONDARY SCHOOL 2010-2014
ST`MARYS DIOCESS OF HARARE

MATHEMATICS ENGLISH INTERGRATED SCIENCE COMMERCE GEOGRAPHY HISTORY

Work & Experience

C
CUSTOMER SERVICE OFFICER 1 APRIL 2023 - Cuurent
NMB BANK ZIMBABWE
C
CUSTOMER SERVICE ADVISOR 1 OCTOBER 2021 - 31 MARCH 2023
FIRST CAPITAL BANK
C
CUSTOMER SERVICE ASSISTANT 2019 - 2021
EDGARS STORES

Skills

CUSTOMER EXPRIENCE
98%

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